Talk2m - Service Disruption: SMS Alerts and 2FA Authentication delivery issues (China) – Incident details

All systems operational

Service Disruption: SMS Alerts and 2FA Authentication delivery issues (China)

Resolved
Degraded performance
Started about 1 year agoLasted 3 months

Affected

China

Degraded performance from 7:47 AM to 3:07 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting SMS alerts and two-factor authentication (2FA) delivery in China has been fully resolved. A new SMS delivery system has been successfully implemented to ensure reliable message delivery for customers in China.

    We appreciate your patience and understanding while our team worked to restore full functionality.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.