Talk2m - Service Disruption: SMS Alerts and 2FA Authentication not working (China) – Incident details

All systems operational

Service Disruption: SMS Alerts and 2FA Authentication not working (China)

Resolved
Operational
Started almost 2 years agoLasted 23 days

Affected

China

Operational from 11:09 AM to 11:36 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    If you're still having issues receiving SMS text messages on specific mobile carriers, we suggest modifying the account language in Ecatcher, from English to Chinese.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.