Talk2m - Status Page

Experiencing minor outage

Service Disruption: SMS Alerts and 2FA Authentication not working (China)
  • Investigating
    Investigating

    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

Migration to new Talk2m Endpoints for Ewon devices and Ecatcher
Scheduled for October 08, 2024 at 5:00 AM – December 30, 2024 at 1:00 PM 3 months
  • Planned
    October 08, 2024 at 5:00 AM
    Planned
    October 08, 2024 at 5:00 AM

    We are announcing that in the next few months we will migrate our Talk2m VPN infrastructure to new IP endpoints. This will be a staged transition and it’s scheduled to start on October 8th, 2024.

    Each endpoint migration will be individually announced on this status page as a maintenance.


    PDF announcement of this maintenance is available here.

Maintenance Operation Planned on VPN51 (France) - VPN Endpoint replacement
Scheduled for October 08, 2024 at 7:00 AM – 10:00 AM about 3 hours
  • Planned
    October 08, 2024 at 7:00 AM
    Planned
    October 08, 2024 at 7:00 AM

    A maintenance operation is planned on 08 October between 07:00am UTC and 10:00am UTC (09:00 - 12:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN51 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN63

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Maintenance Operation Planned on VPN35 (São Paulo) - VPN Endpoint replacement
Scheduled for October 10, 2024 at 7:00 AM – 10:00 AM about 3 hours
  • Planned
    October 10, 2024 at 7:00 AM
    Planned
    October 10, 2024 at 7:00 AM

    A maintenance operation is planned on 10 October between 07:00am UTC and 10:00am UTC (04:00 - 07:00 BRT).

    A few short interruptions of services for customers connected to the Region VPN server VPN35 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN69

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Maintenance Operation Planned on VPN45 (France) - VPN Endpoint replacement
Scheduled for October 15, 2024 at 7:00 AM – 10:00 AM about 3 hours
  • Planned
    October 15, 2024 at 7:00 AM
    Planned
    October 15, 2024 at 7:00 AM

    A maintenance operation is planned on 15 October between 07:00am UTC and 10:00am UTC (09:00 - 12:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN45 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN60

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Maintenance Operation Planned on VPN46 (France) - VPN Endpoint replacement
Scheduled for October 17, 2024 at 7:00 AM – 10:00 AM about 3 hours
  • Planned
    October 17, 2024 at 7:00 AM
    Planned
    October 17, 2024 at 7:00 AM

    A maintenance operation is planned on 17 October between 07:00am UTC and 10:00am UTC (09:00 - 12:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN46 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN61

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Europe

Partial outage

Germany - Partial outage

Italy - Partial outage

Rest of Europe - Partial outage

US

Partial outage

East US - Partial outage

West US - Partial outage

South America - Partial outage

Japan - Partial outage

India - Partial outage

China - Partial outage

Southeast Asia - Partial outage

Australia - Partial outage

South Africa - Partial outage

Connectivity issue?

Review the best practices related to ports and addresses used by Talk2m.

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Service Disruption: SMS Alerts and 2FA Authentication not working (China)
  • Investigating
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    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

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