A maintenance operation is planned on 07 November between 08:00am UTC and 11:00am UTC (09:00 - 12:00 CET).
A few short interruptions of services for customers connected to the Region VPN server VPN41 and VPN47 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.
New target VPN server(s) : VPN65, VPN77, VPN67
⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.
✅ Learn more about the new IP endpoints for each region:
Failure to adjust firewall records during this transition could lead to the disconnection of your devices.
If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.
