Chinese VPN30 server is unavailable - Incident details - Talk2m - Status

Chinese VPN30 server is unavailable

Resolved

Operational

Started 5 months agoLasted 4 days

Affected

China

Updates

Resolved
April 22, 2024 at 8:30 AM
Resolved
April 22, 2024 at 8:30 AM
A few Ewon devices located in China (on VPN30) experienced a degradation of service (network issues) between 18 April 2024 07:49 UTC and 22 April 10:30 UTC.
Impacted services are: eCatcher, M2Web, DataMailbox.
Identified
April 18, 2024 at 5:49 AM
Identified
April 18, 2024 at 5:49 AM
T2M is experiencing a degradation of service since 18 April 2024 07:49 UTC.
All active connections on this server are unavailable.
User connections to VPN31 can also be impacted.
Engineers are working on the resolution of the issue at the moment. More details will follow.
Impacted services are: eCatcher, M2Web, DataMailbox.