Talk2m - VPN europe issue – Incident details

All systems operational

VPN europe issue

Resolved
Degraded performance
Started 7 days agoLasted about 2 hours

Affected

Europe

Degraded performance from 7:49 AM to 7:55 AM, Operational from 7:49 AM to 7:55 AM, Degraded performance from 7:55 AM to 7:58 AM, Operational from 7:55 AM to 10:00 AM

Germany

Operational from 7:49 AM to 7:55 AM, Degraded performance from 7:55 AM to 7:58 AM, Operational from 7:58 AM to 10:00 AM

Italy

Operational from 7:49 AM to 10:00 AM

Rest of Europe

Degraded performance from 7:49 AM to 7:55 AM, Operational from 7:55 AM to 10:00 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issue is resolved in datacenter in Francfort. Some device have been disconnected due to netowrk outage. They should reconnect automatically.

  • Identified
    Identified

    We identified the problem as coming from one of our provider data center in Germany.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 20 august 2025 08:49

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: ecatcher, m2web