Talk2m - Connectivity issue on US/76 VPN server – Incident details

All systems operational

Connectivity issue on US/76 VPN server

Resolved
Major outage
Started 6 months agoLasted about 13 hours

Affected

US

Major outage from 7:00 PM to 7:47 PM, Operational from 7:47 PM to 8:00 AM

East US

Major outage from 7:00 PM to 7:47 PM, Operational from 7:47 PM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. System went back online and all devices reconnected at 20:07 UTC.

    Incident lasted from January 28th 18:42 UTC up to January 28th 20:07 UTC

  • Monitoring
    UTC
    Monitoring

    We implemented a fix. Server is now accepting connections again. During incident, all devices and users lost their connection. We are monitoring the situation

  • Identified
    UTC
    Identified

    This server has stopped properly responding to device connection and started dropping active connection. Device and user may see their connection lagging or being dropped