Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Jan 2026

Connectivity issue on US/76 VPN server
  • Monitoring
    Monitoring

    We implemented a fix. Server is now accepting connections again. During incident, all devices and users lost their connection. We are monitoring the situation

  • Identified
    Identified

    This server has stopped properly responding to device connection and started dropping active connection. Device and user may see their connection lagging or being dropped

Talk2M global issue
  • Resolved
    Resolved

    This incident has been resolved and our system have now been working without issues for the last 24 hours.

    The outage lasted from January 26th 09:59 UTC to January 26th 10:40 UTC, for a total downtime of 41 minutes.

    During the downtime, most Talk2m services were offline. Existing vpn tunnels and connections were unaffected.

  • Monitoring
    Monitoring

    We have identified the incident to a database cluster crash during a maintenance operation. We have applied mitigation procedures.
    Services went back online at 10:45 UTC but we are still actively monitoring the situation and bringing back cluster to full capacity.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 26 January 10.00 UTC

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher, vpn, m2web, datamailbox

Dec 2025

VPN68 - Server is down
  • Resolved
    Resolved

    This incident has been resolved. Devices was moved from vpn92 back to vpn68 as it was originaly.

  • Monitoring
    Monitoring

    Devices have been moved to vpn92 while vpn68 is waiting for recovery.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
VPN68 - Server is down
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are solving the problem.

  • Investigating
    Investigating

    This incident is currently under investigation by our provider.

Maintenance Operation on Central Infrastructure
  • Completed
    December 02, 2025 at 2:37 PM
    Completed
    December 02, 2025 at 2:37 PM
    Maintenance has completed successfully.
  • Update
    December 02, 2025 at 11:14 AM
    Update
    December 02, 2025 at 11:14 AM
    Maintenance is now in progress.
  • In progress
    December 02, 2025 at 11:14 AM
    In progress
    December 02, 2025 at 11:14 AM
    Maintenance is now in progress.
  • Planned
    December 02, 2025 at 11:00 AM
    Planned
    December 02, 2025 at 11:00 AM

    A maintenance will be executed on the Talk2m central infrastructure. This maintenance is not expected to have any impact, but you may experience difficulties to connect your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Nov 2025

Ongoing issue affecting Talk2m and Cosy+ connections
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Devices should work properly now.

  • Investigating
    Investigating

    We are currently experiencing an issue affecting the Ewon Talk2m Industrial Cloud platform. At this moment, some Ewon Cosy+ gateways might not be able to connect or be registered in Talk2m, and the Remote Access feature is impacted for certain devices. Gateways that have not rebooted since yesterday may remain operational for now.

    Our teams are actively investigating the situation and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available.

    Thank you for your understanding.

Maintenance Operation Planned – New VPN server with new VPN endpoints commissioned
  • Completed
    November 17, 2025 at 8:00 AM
    Completed
    November 17, 2025 at 8:00 AM

    A maintenance operation is planned on the 17th of November between 08:00am UTC and 11:00am UTC (09:00 - 12:00 CET).

    A new server VPN92 with new endpoint IPs will be commissioned in the T2M infrastructure.

    From the 17th of November, new devices commissioned in Europe area may be connected to this new server.

    ⚠️ To avoid downtime or issues while commissioning or remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Network issue on EU/86 VPN server
  • Resolved
    Resolved

    This incident has been resolved, the server VPN 86 is back online.

  • Identified
    Identified

    The vpn issue is linked to an issue in one of our provider. We are monitoring the situation with them.

Nov 2025 to Jan 2026

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