Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Feb 2025

Important maintenance operation on M2Web Servers
Scheduled for February 12, 2025 at 7:00 AM – 4:00 PM about 9 hours
  • Planned
    February 12, 2025 at 7:00 AM
    Planned
    February 12, 2025 at 7:00 AM

    A maintenance operation is planned on 12 February between 7:00 am UTC and 04:00 pm UTC (08:00 - 17:00 CET)

    A few interruptions of services for customers connected to the m2web servers are expected during the maintenance time window.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Jan 2025

VPN 57 (Frankfurt) issue
  • Resolved
    Resolved

    This incident has been resolved.

    Due to a high load on European VPN servers, device connected to vpn57.talk2m.com were temporarily moved to another VPN server. Infrastructure has been upgraded and device should be back to normal state.

  • Identified
    Identified

    Talk2m is experiencing a degradation of service since 27 January 2025 09:00am UTC.

    Users may not be able to connect to their devices in M2Web or Ecatcher.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: Ecatcher, M2Web.

    In order to ensure service continuity, impacted Ewon devices have been temporarily rerouted to different VPN servers.

    If your Ewon device is not online on Talk2m, it might be due to local firewall policies preventing it from communicating with the substitute servers. The device will be back online when the infrastructure is completely recovered.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

Network issue on EU VPN61 and VPN62 servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have seen that many devices connected to VPN61 and VPN62 (Europe) have experienced a brief disconnection between 18 January 2025 17:10 UTC and 18 January 2025 18:50 UTC.

    This seems to have been caused by network instabilities at internet provider level.

Dec 2024

Security upgrade on all VPN servers
  • Completed
    December 30, 2024 at 4:00 PM
    Completed
    December 30, 2024 at 4:00 PM
    Maintenance has completed successfully.
  • In progress
    December 30, 2024 at 8:00 AM
    In progress
    December 30, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 30, 2024 at 8:00 AM
    Planned
    December 30, 2024 at 8:00 AM

    A global VPN server update is scheduled for December 30th and 31st, between 08:00 AM UTC and 04:00 PM UTC.

    During this window, a correction patch will be applied, followed by a reboot of the VPN servers listed below.

    Each VPN server may experience a service interruption of up to 30 minutes. All existing connections will be terminated.

     

    Impacted VPN Servers : All servers

Issue on Europe VPN62 VPN server
  • Resolved
    Resolved

    Talk2m experiences a degradation of service since December 10th 09:00am UTC.

    Because of a performance issue on VPN62 server located in Europe impacted Ewon devices have temporarily been routed to another server.

VPN57 is not available anymore
  • Resolved
    Resolved

    Situation should be back to normal

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The server should be back in less than 1 hour

Maintenance Operation Planned on VPN38 (Japan) and VPN32+VPN50 (US) - VPN Endpoint replacement
  • Completed
    December 05, 2024 at 9:37 AM
    Completed
    December 05, 2024 at 9:37 AM

    Maintenance terminated

  • In progress
    December 05, 2024 at 8:00 AM
    In progress
    December 05, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 05, 2024 at 8:00 AM
    Planned
    December 05, 2024 at 8:00 AM

    A maintenance operation is planned on 5 December between 08:00am UTC and 11:00am UTC

    A few short interruptions of services for customers connected to the Region VPN server VPN38, VPN32 and VPN50 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN84, VPN87, VPN89

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

VPN62 and VPN83 connectivity issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Users and devices using to those servers may experience connectivity issue.

    We are currently investigating this incident.

Dec 2024 to Feb 2025

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