Talk2m - Notice history

China experiencing degraded performance

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Degraded performance

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Jul 2025

Service Disruption: SMS Alerts and 2FA Authentication delivery issues (China)
  • Investigating
    Investigating

    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

Network issue on EU/68 VPN server
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    The vpn issue is linked to an issue in one of our provider. We are monitoring the situation whith them.
  • Investigating
    Investigating

    Talk2m experiences a degradation of service since july 7 06:04 UTC.

    Because of degraded network performance on VPN68 server located in EU, impacted Ewon devices will temporarily be routed to another server.

Talk2M connectivity issue.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    As part of fix, notification of offline device could have been missed or delayed. Should be back in order now.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the problem to an internal intercommunication system failure

  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2025

Networking issue causes central cluster outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Services are back online, we are monitoring the system to ensure no problem remains.

  • Identified
    Identified

    We have identified the problem and are currently working in resolving the issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
Network issue on Datamailbox servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Talk2m experienced a degradation of service since 19 June 2025 03:34pm UTC.

    Because of degraded network performance on DMBOX server located in Roubaix (France).

May 2025

Network issue on Frankfurt VPN servers
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Our cloud provider notified us that incident closed at 28/05/2025 17:24 UTC on it's infrastructure.
    All devices are back online and Talk2M services properly working.

  • Monitoring
    Monitoring

    Talk2m experienced a degradation of service between on 28 may between 16h50 UTC and 17h00 UTC.

    Some latency and loss wereobserved on the Backbone of Limburg and Frankfurt or one of our provider. Because of degraded network performance on Frankfurt servers, devices connected to those server were disconnected. Devices immediately reconnected to the various servers andare back online.

    We are actively monitoring the situation.

Issue with Cosy+ registration
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There is an issue with Cosy+ registration.

    It seems it is currently failing with some devices.

    We are currently investigating this incident.

May 2025 to Jul 2025

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