Talk2m - Notice history

Experiencing degraded performance

Degraded performance

Germany - Degraded performance

Italy - Degraded performance

Rest of Europe - Degraded performance

Degraded performance

East US - Degraded performance

West US - Degraded performance

South America - Degraded performance

Japan - Degraded performance

India - Degraded performance

China - Degraded performance

Southeast Asia - Degraded performance

Australia - Degraded performance

South Africa - Degraded performance

Notice history

Mar 2025

Issue with Ewon Cosy+ registration in Talk2m
  • Investigating
    Investigating

    We are currently experiencing an issue preventing users from registering new Ewon Cosy+ devices in Talk2m.

    Our team is actively investigating the root cause and working on a resolution.

    We apologize for the inconvenience and appreciate your patience.

    Updates will be provided as soon as more information is available.

    Thank you for your patience and understanding.

Feb 2025

Maintenance Operation on Central Cluster
  • Completed
    February 26, 2025 at 8:55 AM
    Completed
    February 26, 2025 at 8:55 AM

    Maintenance is finished. If you experience any issue please contact the support.

  • In progress
    February 26, 2025 at 8:00 AM
    In progress
    February 26, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2025 at 8:00 AM
    Planned
    February 26, 2025 at 8:00 AM

    A maintenance operation is planned on 26 Feb 2025 between 08:00am UTC and 02:00pm UTC (09:00 - 15:00 CET).

    We are committed to ensuring the maintenance process is as seamless as possible. However, please note that there may be brief, intermittent service interruptions during the scheduled maintenance window. Registration process of Cosy+ and Edge devices may be slower than usual. Your patience and understanding are greatly appreciated as we work to enhance your experience.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

VPN76 issue (East US)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Maintenance Operation on Talk2m and Ewon Cloud
  • Completed
    February 18, 2025 at 9:36 AM
    Completed
    February 18, 2025 at 9:36 AM

    Maintenance is finished.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

  • In progress
    February 18, 2025 at 8:02 AM
    In progress
    February 18, 2025 at 8:02 AM

    Operations are in progress

  • Planned
    February 18, 2025 at 8:00 AM
    Planned
    February 18, 2025 at 8:00 AM

    A maintenance operation on Talk2m and some Ewon Cloud components is planned on 18 February 2025 between 08:00am UTC and 11:00 am UTC (09:00 - 12:00 CET).

    A few short interruptions of services for customers connected Talk2m and Ewon Cloud are expected during the maintenance time window. Disruptions should not affect established VPN connections.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Important maintenance operation on M2Web Servers
  • Completed
    February 12, 2025 at 1:13 PM
    Completed
    February 12, 2025 at 1:13 PM

    Maintenance successfully completed.

  • In progress
    February 12, 2025 at 12:37 PM
    In progress
    February 12, 2025 at 12:37 PM

    Part II (APAC End Points) started

  • Completed
    February 12, 2025 at 8:10 AM
    Completed
    February 12, 2025 at 8:10 AM
    Maintenance has completed successfully.
  • In progress
    February 12, 2025 at 7:00 AM
    In progress
    February 12, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 12, 2025 at 7:00 AM
    Planned
    February 12, 2025 at 7:00 AM

    A maintenance operation is planned on 12 February between 7:00 am UTC and 04:00 pm UTC (08:00 - 17:00 CET)

    A few interruptions of services for customers connected to the m2web servers are expected during the maintenance time window.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Jan 2025

VPN 57 (Frankfurt) issue
  • Resolved
    Resolved

    This incident has been resolved.

    Due to a high load on European VPN servers, device connected to vpn57.talk2m.com were temporarily moved to another VPN server. Infrastructure has been upgraded and device should be back to normal state.

  • Identified
    Identified

    Talk2m is experiencing a degradation of service since 27 January 2025 09:00am UTC.

    Users may not be able to connect to their devices in M2Web or Ecatcher.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: Ecatcher, M2Web.

    In order to ensure service continuity, impacted Ewon devices have been temporarily rerouted to different VPN servers.

    If your Ewon device is not online on Talk2m, it might be due to local firewall policies preventing it from communicating with the substitute servers. The device will be back online when the infrastructure is completely recovered.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

Network issue on EU VPN61 and VPN62 servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have seen that many devices connected to VPN61 and VPN62 (Europe) have experienced a brief disconnection between 18 January 2025 17:10 UTC and 18 January 2025 18:50 UTC.

    This seems to have been caused by network instabilities at internet provider level.

Jan 2025 to Mar 2025

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