Talk2m - Notice history

Experiencing degraded performance

Degraded performance

Germany - Degraded performance

Italy - Degraded performance

Rest of Europe - Degraded performance

Degraded performance

East US - Degraded performance

West US - Degraded performance

South America - Degraded performance

Japan - Degraded performance

India - Degraded performance

China - Degraded performance

Southeast Asia - Degraded performance

Australia - Degraded performance

South Africa - Degraded performance

Notice history

Dec 2024

Security upgrade on all VPN servers
  • Completed
    December 30, 2024 at 4:00 PM
    Completed
    December 30, 2024 at 4:00 PM
    Maintenance has completed successfully.
  • In progress
    December 30, 2024 at 8:00 AM
    In progress
    December 30, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 30, 2024 at 8:00 AM
    Planned
    December 30, 2024 at 8:00 AM

    A global VPN server update is scheduled for December 30th and 31st, between 08:00 AM UTC and 04:00 PM UTC.

    During this window, a correction patch will be applied, followed by a reboot of the VPN servers listed below.

    Each VPN server may experience a service interruption of up to 30 minutes. All existing connections will be terminated.

     

    Impacted VPN Servers : All servers

Issue on Europe VPN62 VPN server
  • Resolved
    Resolved

    Talk2m experiences a degradation of service since December 10th 09:00am UTC.

    Because of a performance issue on VPN62 server located in Europe impacted Ewon devices have temporarily been routed to another server.

VPN57 is not available anymore
  • Resolved
    Resolved

    Situation should be back to normal

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The server should be back in less than 1 hour

Maintenance Operation Planned on VPN38 (Japan) and VPN32+VPN50 (US) - VPN Endpoint replacement
  • Completed
    December 05, 2024 at 9:37 AM
    Completed
    December 05, 2024 at 9:37 AM

    Maintenance terminated

  • In progress
    December 05, 2024 at 8:00 AM
    In progress
    December 05, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 05, 2024 at 8:00 AM
    Planned
    December 05, 2024 at 8:00 AM

    A maintenance operation is planned on 5 December between 08:00am UTC and 11:00am UTC

    A few short interruptions of services for customers connected to the Region VPN server VPN38, VPN32 and VPN50 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN84, VPN87, VPN89

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

VPN62 and VPN83 connectivity issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Users and devices using to those servers may experience connectivity issue.

    We are currently investigating this incident.

Nov 2024

VPN 83 issue
  • Resolved
    Resolved

    This incident has been resolved.

    Part of the devices have been moved to VPN62 to split the load.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 28 November 2024 .

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: ecatcher, m2web

Maintenance Operation Planned on VPN31 (Shangai) and VPN34 (Singapore) - VPN Endpoint replacement
  • Completed
    November 28, 2024 at 10:50 AM
    Completed
    November 28, 2024 at 10:50 AM
    Maintenance has completed successfully.
  • In progress
    November 28, 2024 at 8:00 AM
    In progress
    November 28, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    November 28, 2024 at 8:00 AM
    Planned
    November 28, 2024 at 8:00 AM

    A maintenance operation is planned on 28 November between 08:00am UTC and 11:00am UTC (16:00 - 19:00 CST/SGT)

    A few short interruptions of services for customers connected to the Region VPN server VPN31 and VPN34 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN78, VPN79

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Maintenance on central cluster
  • Completed
    November 27, 2024 at 1:57 PM
    Completed
    November 27, 2024 at 1:57 PM
    Maintenance has completed successfully.
  • In progress
    November 27, 2024 at 8:00 AM
    In progress
    November 27, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    November 27, 2024 at 8:00 AM
    Planned
    November 27, 2024 at 8:00 AM

    On Wednesday 2024-11-27 (between 8AM and 3PM UTC), a maintenance will be executed on the Talk2m central server. This maintenance is not expected to have any impact, but it may cause instability on Ecatcher and M2web.

Maintenance Operation Planned on VPN25 (Frankfurt) and VPN29 (Amsterdam) - VPN Endpoint replacement
  • Completed
    November 26, 2024 at 9:02 AM
    Completed
    November 26, 2024 at 9:02 AM
    Maintenance has completed successfully.
  • In progress
    November 26, 2024 at 8:00 AM
    In progress
    November 26, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    November 26, 2024 at 8:00 AM
    Planned
    November 26, 2024 at 8:00 AM

    A maintenance operation is planned on 26 November between 08:00am UTC and 11:00am UTC (09:00 - 12:00 CET).

    A few short interruptions of services for customers connected to the Region VPN server VPN25 and VPN29 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN80, VPN83

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Maintenance Operation Planned on VPNSA1 (East US) and VPN28 (East US) - VPN Endpoint replacement
  • Completed
    November 21, 2024 at 9:05 AM
    Completed
    November 21, 2024 at 9:05 AM
    Maintenance has completed successfully.
  • In progress
    November 21, 2024 at 8:00 AM
    In progress
    November 21, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    November 21, 2024 at 8:00 AM
    Planned
    November 21, 2024 at 8:00 AM

    A maintenance operation is planned on 21 November between 08:00am UTC and 11:00am UTC (03:00 - 06:00 EST)

    A few short interruptions of services for customers connected to the Region VPN server VPNXY and VPNXY (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPNSA2, VPN82

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Oct 2024

Incident on VPN29 (Amsterdam)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. Remote Access functionality is impacted

Maintenance Operation Planned on VPN53 (Milano) - VPN Endpoint replacement
  • Completed
    October 31, 2024 at 9:17 AM
    Completed
    October 31, 2024 at 9:17 AM

    Maintenance is now completed

  • In progress
    October 31, 2024 at 8:00 AM
    In progress
    October 31, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 31, 2024 at 8:00 AM
    Planned
    October 31, 2024 at 8:00 AM

    A maintenance operation is planned on 31 October between 07:00am UTC and 10:00am UTC (09:00 - 12:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN53 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN73

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Massive incident on Internet
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    It seems the remote access to be back to normal. We are currently monitoring the system and taking action.

  • Investigating
    Investigating

    We are facing a massive incident on Internet. Some services may be impacted.

VPN57 (Frankfurt) is experiencing issues
  • Resolved
    Resolved

    Devices were moved, and should be connected.

  • Identified
    Identified

    Due to unexpected reasons, we need to move some devices to a new server (VPN65). This is an action planned in a maintenance next Thursday (2024-11-07).

    If your device doesn't reconnect, please make sure you whitelisted the IP. Cfr: https://status.talk2m.com/cm21ipfsj004u2l0amo5q96he

  • Investigating
    Investigating

    We are currently investigating this incident. Connections to this server are currently impossible.

Maintenance Operation Planned on VPN30 & VPN31 (China)
  • Completed
    October 29, 2024 at 12:59 PM
    Completed
    October 29, 2024 at 12:59 PM

    Maintenance is now completed

  • In progress
    October 29, 2024 at 12:00 PM
    In progress
    October 29, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    October 29, 2024 at 12:00 PM
    Planned
    October 29, 2024 at 12:00 PM

    A maintenance operation is planned on 29 oct 2024 between 12:00 and 15:00 UTC (13:00 - 16:00 CET)

    A few short interruptions of services for customers connected to the Region VPN server VPN30 & VPN31 (Ecatcher and M2Web) are expected during the maintenance time window.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Oct 2024 to Dec 2024

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