Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Apr 2025

Maintenance Operation Planned on VPN71 (Italy) - VPN Endpoint replacement
Scheduled for April 23, 2025 at 2:04 PM – 3:04 PM about 1 hour
  • Planned
    April 23, 2025 at 2:04 PM
    Planned
    April 23, 2025 at 2:04 PM

    A maintenance operation is planned on 23 April between 06:00am UTC and 07:00am UTC (08:00 - 09:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN71 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    Some devices will be moved from VPN71 to VPN91.

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

VPN84 issue
  • Resolved
    Resolved

    This incident has been resolved.

    All devices are reconnecting. Some devices could take some time to get back online.

  • Monitoring
    Monitoring

    Issue has been identified. Services are restarting.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 15 April 2025 07:40am UTC.

    VPN84 (Japan) is not reachable anymore.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher, M2Web, DataMailbox.

    In order to ensure service continuity, impacted Ewon devices have been temporarily rerouted to different VPN servers.

    If your Ewon device is not online on Talk2m, it might be due to local firewall policies preventing it from communicating with the substitute servers. The device will be back online when the infrastructure is completely recovered.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

Mar 2025

European VPN issues (Free accounts)
  • Resolved
    Resolved

    We see no additional network instability with Germany datacenters.

  • Monitoring
    Monitoring

    Analysis show we lost several servers, split across different providers in Germany for a few minutes.
    All services are back online. Some devices where disconnected during the incident and had trouble reconnecting for about 1 hour.
    All services nominals, we continue to monitor the situation.

  • Identified
    Identified

    The issue seems to be related one of our providers in Europe and devices are currently reconnecting. Engineering are assessing the situation.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since Mar 26, 2025 9:06 PM (GMT+01:00)

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: VPN,M2WEB

    We experience a sudden drop of connection to some of our European servers

Issue with Ewon Cosy+ registration in Talk2m
  • Resolved
    Resolved

    The issue preventing users from registering new Ewon Cosy+ devices in Talk2M has now been resolved.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    We are currently experiencing an issue preventing users from registering new Ewon Cosy+ devices in Talk2m.

    Our team is actively investigating the root cause and working on a resolution.

    We apologize for the inconvenience and appreciate your patience.

    Updates will be provided as soon as more information is available.

    Thank you for your patience and understanding.

Feb 2025

Maintenance Operation on Central Cluster
  • Completed
    February 26, 2025 at 8:55 AM
    Completed
    February 26, 2025 at 8:55 AM

    Maintenance is finished. If you experience any issue please contact the support.

  • In progress
    February 26, 2025 at 8:00 AM
    In progress
    February 26, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2025 at 8:00 AM
    Planned
    February 26, 2025 at 8:00 AM

    A maintenance operation is planned on 26 Feb 2025 between 08:00am UTC and 02:00pm UTC (09:00 - 15:00 CET).

    We are committed to ensuring the maintenance process is as seamless as possible. However, please note that there may be brief, intermittent service interruptions during the scheduled maintenance window. Registration process of Cosy+ and Edge devices may be slower than usual. Your patience and understanding are greatly appreciated as we work to enhance your experience.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

VPN76 issue (East US)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Maintenance Operation on Talk2m and Ewon Cloud
  • Completed
    February 18, 2025 at 9:36 AM
    Completed
    February 18, 2025 at 9:36 AM

    Maintenance is finished.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

  • In progress
    February 18, 2025 at 8:02 AM
    In progress
    February 18, 2025 at 8:02 AM

    Operations are in progress

  • Planned
    February 18, 2025 at 8:00 AM
    Planned
    February 18, 2025 at 8:00 AM

    A maintenance operation on Talk2m and some Ewon Cloud components is planned on 18 February 2025 between 08:00am UTC and 11:00 am UTC (09:00 - 12:00 CET).

    A few short interruptions of services for customers connected Talk2m and Ewon Cloud are expected during the maintenance time window. Disruptions should not affect established VPN connections.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Important maintenance operation on M2Web Servers
  • Completed
    February 12, 2025 at 1:13 PM
    Completed
    February 12, 2025 at 1:13 PM

    Maintenance successfully completed.

  • In progress
    February 12, 2025 at 12:37 PM
    In progress
    February 12, 2025 at 12:37 PM

    Part II (APAC End Points) started

  • Completed
    February 12, 2025 at 8:10 AM
    Completed
    February 12, 2025 at 8:10 AM
    Maintenance has completed successfully.
  • In progress
    February 12, 2025 at 7:00 AM
    In progress
    February 12, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 12, 2025 at 7:00 AM
    Planned
    February 12, 2025 at 7:00 AM

    A maintenance operation is planned on 12 February between 7:00 am UTC and 04:00 pm UTC (08:00 - 17:00 CET)

    A few interruptions of services for customers connected to the m2web servers are expected during the maintenance time window.

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Feb 2025 to Apr 2025

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