Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Sep 2025

No notices reported this month

Aug 2025

VPN europe issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issue is resolved in datacenter in Francfort. Some device have been disconnected due to netowrk outage. They should reconnect automatically.

  • Identified
    Identified

    We identified the problem as coming from one of our provider data center in Germany.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 20 august 2025 08:49

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: ecatcher, m2web

Maintenance Operation on M2U Servers
  • Update
    August 20, 2025 at 7:46 AM
    Completed
    August 20, 2025 at 7:46 AM
    Maintenance has completed successfully.
  • Completed
    August 20, 2025 at 7:45 AM
    Completed
    August 20, 2025 at 7:45 AM
    Maintenance has completed successfully.
  • In progress
    August 20, 2025 at 7:30 AM
    In progress
    August 20, 2025 at 7:30 AM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 7:30 AM
    Planned
    August 20, 2025 at 7:30 AM

    A maintenance operation is planned on M2U servers on the 20th of August 2025, between 7:30 AM and 8:30 AM (UTC).

     

    A short interruption of service is expected during this operation.

     

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Jul 2025

Service Disruption: SMS Alerts and 2FA Authentication delivery issues (China)
  • Investigating
    Investigating

    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

Network issue on EU/68 VPN server
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    The vpn issue is linked to an issue in one of our provider. We are monitoring the situation whith them.
  • Investigating
    Investigating

    Talk2m experiences a degradation of service since july 7 06:04 UTC.

    Because of degraded network performance on VPN68 server located in EU, impacted Ewon devices will temporarily be routed to another server.

Talk2M connectivity issue.
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    As part of fix, notification of offline device could have been missed or delayed. Should be back in order now.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the problem to an internal intercommunication system failure

  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025 to Sep 2025

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