Notice history

Operational

No notices reported this month

SEP30

Maintenance Operation on VPN and M2Web servers

CompletedMaintenance5 hours 20 minutes

Completed
September 30, 2026 at 12:20 PMUTC
Completed
September 30, 2026 at 12:20 PMUTC
Maintenance has completed successfully.
In progress
September 30, 2026 at 7:00 AMUTC
In progress
September 30, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 28, 2026 at 2:31 PMUTC
Planned
August 28, 2026 at 2:31 PMUTC
A maintenance operation is planned on the 29th and 30th of September between 07:00am UTC and 16:00pm UTC.
During this window, maintenance will be performed on VPN and M2Web services. Each individual service interruption is expected to last approximately 15 to 30 minutes.
During the maintenance of the VPN or M2Web service associated with your account, you may experience the following:
- Devices connected through the affected VPN may be temporarily disconnected.
- New VPN connections to the affected VPN may be unavailable.
- Access to the affected M2Web environment may be temporarily unavailable.
- Login to M2Web platform may be unavailable while maintenance is being performed on the European M2Web.
Please take this maintenance window into account when planning any maintenance activities or remote operations that rely on VPN or M2web connectivity during these times.
We are taking steps to minimize any disruption and appreciate your understanding during this maintenance period.
If you have any questions or require assistance, please do not hesitate to contact us through the HMS Support Portal.

SEP29

Maintenance Operation on VPN and M2Web servers

CompletedMaintenance5 hours 48 minutes

Completed
September 29, 2026 at 12:48 PMUTC
Completed
September 29, 2026 at 12:48 PMUTC
Maintenance has completed successfully.
In progress
September 29, 2026 at 7:00 AMUTC
In progress
September 29, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 28, 2026 at 2:28 PMUTC
Planned
August 28, 2026 at 2:28 PMUTC
A maintenance operation is planned on the 29th and 30th of September between 07:00am UTC and 16:00pm UTC.
During this window, maintenance will be performed on VPN and M2Web services. Each individual service interruption is expected to last approximately 15 to 30 minutes.
During the maintenance of the VPN or M2Web service associated with your account, you may experience the following:
- Devices connected through the affected VPN may be temporarily disconnected.
- New VPN connections to the affected VPN may be unavailable.
- Access to the affected M2Web environment may be temporarily unavailable.
- Login to M2Web platform may be unavailable while maintenance is being performed on the European M2Web.
Please take this maintenance window into account when planning any maintenance activities or remote operations that rely on VPN or M2web connectivity during these times.
We are taking steps to minimize any disruption and appreciate your understanding during this maintenance period.
If you have any questions or require assistance, please do not hesitate to contact us through the HMS Support Portal.

Resolved
September 25, 2026 at 11:15 AMUTC
Resolved
September 25, 2026 at 11:15 AMUTC
This incident has been resolved.
Monitoring
September 25, 2026 at 9:42 AMUTC
Monitoring
September 25, 2026 at 9:42 AMUTC
We implemented a fix and are currently monitoring the result.
The devices were disconnected from VPN85. They may take sometime to reconnect.
Investigating
September 25, 2026 at 9:33 AMUTC
Investigating
September 25, 2026 at 9:33 AMUTC
We are currently investigating this incident.

No notices reported this month

Aug 2026 to Oct 2026

Talk2m - Notice history