Germany - Operational
Germany
Italy - Operational
Italy
Rest of Europe - Operational
Rest of Europe
East US - Operational
East US
West US - Operational
West US
South America - Operational
South America
Japan - Operational
Japan
India - Operational
India
China - Operational
China
Southeast Asia - Operational
Southeast Asia
Australia - Operational
Australia
South Africa - Operational
South Africa
Notice history
View current statusNov 2026
- October 13, 2026 at 2:07 PMUTC
A maintenance operation is planned for 17/11/2026 between 8:00am UTC and 12:00pm UTC.
What is happening?
One of our hosting providers is decommissioning part of its infrastructure, requiring us to implement important updates to the Talk2m platform. As part of this update, DNS entries for some of our services will be updated to new infrastructure. The following services will have new IP addresses assigned:
Hostname
Old IP
New IP
92.52.111.215
3.66.21.78
92.52.111.210
35.157.48.154
92.52.111.213
35.157.135.117
Impact on your devices
During this transition, your Ewon devices will dynamically use the correct IP address based on network conditions and availability. Depending on your network configuration, devices may connect to either the old or new IP addresses.
Ecatcher connections will be unaffected.
⚠️ To avoid downtime, your firewall rules must allow connections to both the old and new IP addresses for these services, ensuring your devices can reach Talk2m regardless of which endpoint they select.
What you need to do
Update your firewall policies to whitelist the new IP addresses for the affected services. The full list of all Talk2m endpoint IPs and hostnames by region is available in our online help documentation:
These resources provide the complete, up-to-date list of all IP addresses and hostnames you need to allow through your firewall for each service and region.
Timeline
We recommend that you update your firewall rules as soon as possible after this announcement to ensure a smooth transition. We will provide a final confirmation of the maintenance date and time as soon as it is scheduled with our infrastructure provider.
Need help?
If you have any questions about this maintenance or need assistance updating your firewall rules, please contact us through the HMS Support Portal.
We appreciate your attention to this matter and your patience during this infrastructure upgrade.
Oct 2026
No notices reported this month
Sep 2026
- Completed · September 30, 2026 at 12:20 PMUTC
Maintenance has completed successfully.
- In progress · September 30, 2026 at 7:00 AMUTCMaintenance is now in progress
- Planned · August 28, 2026 at 2:31 PMUTC
A maintenance operation is planned on the 29th and 30th of September between 07:00am UTC and 16:00pm UTC.
During this window, maintenance will be performed on VPN and M2Web services. Each individual service interruption is expected to last approximately 15 to 30 minutes.
During the maintenance of the VPN or M2Web service associated with your account, you may experience the following:
Devices connected through the affected VPN may be temporarily disconnected.
New VPN connections to the affected VPN may be unavailable.
Access to the affected M2Web environment may be temporarily unavailable.
Login to M2Web platform may be unavailable while maintenance is being performed on the European M2Web.
Please take this maintenance window into account when planning any maintenance activities or remote operations that rely on VPN or M2web connectivity during these times.
We are taking steps to minimize any disruption and appreciate your understanding during this maintenance period.
If you have any questions or require assistance, please do not hesitate to contact us through the HMS Support Portal.
- Completed · September 29, 2026 at 12:48 PMUTC
Maintenance has completed successfully.
- In progress · September 29, 2026 at 7:00 AMUTCMaintenance is now in progress
- Planned · August 28, 2026 at 2:28 PMUTC
A maintenance operation is planned on the 29th and 30th of September between 07:00am UTC and 16:00pm UTC.
During this window, maintenance will be performed on VPN and M2Web services. Each individual service interruption is expected to last approximately 15 to 30 minutes.
During the maintenance of the VPN or M2Web service associated with your account, you may experience the following:
Devices connected through the affected VPN may be temporarily disconnected.
New VPN connections to the affected VPN may be unavailable.
Access to the affected M2Web environment may be temporarily unavailable.
Login to M2Web platform may be unavailable while maintenance is being performed on the European M2Web.
Please take this maintenance window into account when planning any maintenance activities or remote operations that rely on VPN or M2web connectivity during these times.
We are taking steps to minimize any disruption and appreciate your understanding during this maintenance period.
If you have any questions or require assistance, please do not hesitate to contact us through the HMS Support Portal.