A maintenance operation is planned for 17/11/2026 between 8:00am UTC and 12:00pm UTC.
What is happening?
One of our hosting providers is decommissioning part of its infrastructure, requiring us to implement important updates to the Talk2m platform. As part of this update, DNS entries for some of our services will be updated to new infrastructure. The following services will have new IP addresses assigned:
Impact on your devices
During this transition, your Ewon devices will dynamically use the correct IP address based on network conditions and availability. Depending on your network configuration, devices may connect to either the old or new IP addresses.
Ecatcher connections will be unaffected.
⚠️ To avoid downtime, your firewall rules must allow connections to both the old and new IP addresses for these services, ensuring your devices can reach Talk2m regardless of which endpoint they select.
What you need to do
Update your firewall policies to whitelist the new IP addresses for the affected services. The full list of all Talk2m endpoint IPs and hostnames by region is available in our online help documentation:
These resources provide the complete, up-to-date list of all IP addresses and hostnames you need to allow through your firewall for each service and region.
Timeline
We recommend that you update your firewall rules as soon as possible after this announcement to ensure a smooth transition. We will provide a final confirmation of the maintenance date and time as soon as it is scheduled with our infrastructure provider.
Need help?
If you have any questions about this maintenance or need assistance updating your firewall rules, please contact us through the HMS Support Portal.
We appreciate your attention to this matter and your patience during this infrastructure upgrade.
