Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Feb 2026

No notices reported this month

Jan 2026

Connectivity issue on US/76 VPN server
  • Resolved
    Resolved

    This incident has been resolved. System went back online and all devices reconnected at 20:07 UTC.

    Incident lasted from January 28th 18:42 UTC up to January 28th 20:07 UTC

  • Monitoring
    Monitoring

    We implemented a fix. Server is now accepting connections again. During incident, all devices and users lost their connection. We are monitoring the situation

  • Identified
    Identified

    This server has stopped properly responding to device connection and started dropping active connection. Device and user may see their connection lagging or being dropped

Talk2M global issue
  • Resolved
    Resolved

    This incident has been resolved and our system have now been working without issues for the last 24 hours.

    The outage lasted from January 26th 09:59 UTC to January 26th 10:40 UTC, for a total downtime of 41 minutes.

    During the downtime, most Talk2m services were offline. Existing vpn tunnels and connections were unaffected.

  • Monitoring
    Monitoring

    We have identified the incident to a database cluster crash during a maintenance operation. We have applied mitigation procedures.
    Services went back online at 10:45 UTC but we are still actively monitoring the situation and bringing back cluster to full capacity.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 26 January 10.00 UTC

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher, vpn, m2web, datamailbox

Dec 2025

VPN68 - Server is down
  • Resolved
    Resolved

    This incident has been resolved. Devices was moved from vpn92 back to vpn68 as it was originaly.

  • Monitoring
    Monitoring

    Devices have been moved to vpn92 while vpn68 is waiting for recovery.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
VPN68 - Server is down
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are solving the problem.

  • Investigating
    Investigating

    This incident is currently under investigation by our provider.

Maintenance Operation on Central Infrastructure
  • Completed
    December 02, 2025 at 2:37 PM
    Completed
    December 02, 2025 at 2:37 PM
    Maintenance has completed successfully.
  • Update
    December 02, 2025 at 11:14 AM
    Update
    December 02, 2025 at 11:14 AM
    Maintenance is now in progress.
  • In progress
    December 02, 2025 at 11:14 AM
    In progress
    December 02, 2025 at 11:14 AM
    Maintenance is now in progress.
  • Planned
    December 02, 2025 at 11:00 AM
    Planned
    December 02, 2025 at 11:00 AM

    A maintenance will be executed on the Talk2m central infrastructure. This maintenance is not expected to have any impact, but you may experience difficulties to connect your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Dec 2025 to Feb 2026

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