Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Nov 2025

Ongoing issue affecting Talk2m and Cosy+ connections
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Devices should work properly now.

  • Investigating
    Investigating

    We are currently experiencing an issue affecting the Ewon Talk2m Industrial Cloud platform. At this moment, some Ewon Cosy+ gateways might not be able to connect or be registered in Talk2m, and the Remote Access feature is impacted for certain devices. Gateways that have not rebooted since yesterday may remain operational for now.

    Our teams are actively investigating the situation and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available.

    Thank you for your understanding.

Maintenance Operation Planned – New VPN server with new VPN endpoints commissioned
  • Completed
    November 17, 2025 at 8:00 AM
    Completed
    November 17, 2025 at 8:00 AM

    A maintenance operation is planned on the 17th of November between 08:00am UTC and 11:00am UTC (09:00 - 12:00 CET).

    A new server VPN92 with new endpoint IPs will be commissioned in the T2M infrastructure.

    From the 17th of November, new devices commissioned in Europe area may be connected to this new server.

    ⚠️ To avoid downtime or issues while commissioning or remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Network issue on EU/86 VPN server
  • Resolved
    Resolved

    This incident has been resolved, the server VPN 86 is back online.

  • Identified
    Identified

    The vpn issue is linked to an issue in one of our provider. We are monitoring the situation with them.

Oct 2025

No notices reported this month

Sep 2025

Talk2M connectivity issue on VPN83
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    We are currently experiencing an issue preventing users from establishing a VPN connection to their devices on VPN83.

Sep 2025 to Nov 2025

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