Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

Oct 2024

Incident on VPN29 (Amsterdam)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. Remote Access functionality is impacted

Maintenance Operation Planned on VPN53 (Milano) - VPN Endpoint replacement
  • Completed
    October 31, 2024 at 9:17 AM
    Completed
    October 31, 2024 at 9:17 AM

    Maintenance is now completed

  • In progress
    October 31, 2024 at 8:00 AM
    In progress
    October 31, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 31, 2024 at 8:00 AM
    Planned
    October 31, 2024 at 8:00 AM

    A maintenance operation is planned on 31 October between 07:00am UTC and 10:00am UTC (09:00 - 12:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN53 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    New target VPN server(s) : VPN73

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

Massive incident on Internet
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    It seems the remote access to be back to normal. We are currently monitoring the system and taking action.

  • Investigating
    Investigating

    We are facing a massive incident on Internet. Some services may be impacted.

VPN57 (Frankfurt) is experiencing issues
  • Resolved
    Resolved

    Devices were moved, and should be connected.

  • Identified
    Identified

    Due to unexpected reasons, we need to move some devices to a new server (VPN65). This is an action planned in a maintenance next Thursday (2024-11-07).

    If your device doesn't reconnect, please make sure you whitelisted the IP. Cfr: https://status.talk2m.com/cm21ipfsj004u2l0amo5q96he

  • Investigating
    Investigating

    We are currently investigating this incident. Connections to this server are currently impossible.

Maintenance Operation Planned on VPN30 & VPN31 (China)
  • Completed
    October 29, 2024 at 12:59 PM
    Completed
    October 29, 2024 at 12:59 PM

    Maintenance is now completed

  • In progress
    October 29, 2024 at 12:00 PM
    In progress
    October 29, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    October 29, 2024 at 12:00 PM
    Planned
    October 29, 2024 at 12:00 PM

    A maintenance operation is planned on 29 oct 2024 between 12:00 and 15:00 UTC (13:00 - 16:00 CET)

    A few short interruptions of services for customers connected to the Region VPN server VPN30 & VPN31 (Ecatcher and M2Web) are expected during the maintenance time window.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Sep 2024

M2WEB not working
  • Resolved
    Resolved

    This incident has been resolved.

    You may still experience a few latency during next hours.

  • Identified
    Identified

    We are currently working on the issue

  • Investigating
    Investigating
    We are currently investigating this incident.
DataMailbox issue
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Talk2m experienced a degradation of service between Sep 18, 2024 14:20 PM (UTC) and Sep 18, 2024 14:34 PM (UTC)

    Service was partially unreachable during 15 minutes. Issue has been identified and solved.

Service Disruption: SMS Alerts and 2FA Authentication not working (China)
  • Resolved
    Resolved

    This incident has been resolved.

    If you're still having issues receiving SMS text messages on specific mobile carriers, we suggest modifying the account language in Ecatcher, from English to Chinese.

  • Investigating
    Investigating

    We are currently experiencing an issue affecting our customers in China. At this time, Talk2m SMS alerts and two-factor authentication (2FA) codes are not being delivered. Our technical team is actively investigating the cause of this disruption and is working to resolve it as quickly as possible.

    We understand the importance of these services and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

VPN41 issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Part of the devices were moved to VPN57. They will stay there until new servers (VPN65 and VPN77) are set online to welcome them (this should be on 2024-11-07).

  • Update
    Update

    We will move part of the devices to a new server.

  • Identified
    Identified

    VPN41 is critically loaded. This is causing problems with establishing tunnels to it.

    We're working on a solution to this problem.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2024

M2Web migration
  • Completed
    August 06, 2024 at 11:00 AM
    Completed
    August 06, 2024 at 11:00 AM
    Maintenance has completed successfully
  • Update
    August 06, 2024 at 9:27 AM
    In progress
    August 06, 2024 at 9:27 AM

    All connections to LAN devices (HTTP/S, VNC, RDP) established prior to 7:30 AM (UTC) are currently linked to the previous servers. Kindly ensure to log out and log back in M2Web by 1 PM (UTC). After this time, all existing connections to the old servers will be terminated.

  • Update
    August 06, 2024 at 8:52 AM
    In progress
    August 06, 2024 at 8:52 AM

    New servers are up and running. Old domains will soon be stopped. If you receive 404 error, make sure you are using the correct domains.

  • In progress
    August 06, 2024 at 7:00 AM
    In progress
    August 06, 2024 at 7:00 AM
    Maintenance is now in progress
  • Update
    August 06, 2024 at 7:00 AM
    Planned
    August 06, 2024 at 7:00 AM

    On Tuesday 2024-08-06, we will modernize all M2web servers. This action will trigger some changes.

    IP addresses and domain names of the regional M2web servers will be replaced by new ones. If you whitelist the IP addresses, or use regional servers (xx.m2web.talk2m.com) directly for Web browsing or through the M2web API (instead of using the correct server from "m2webServer" field - See "getewons" method in M2web API ref guide), you are required to take action.

    Here is the list of the URL changes:

    • au.m2web.talk2m.com: Replaced by au-1.m2web.talk2m.com

    • br.m2web.talk2m.com: Replaced by br-1.m2web.talk2m.com

    • eu1.m2web.talk2m.com: Replaced by m2web.talk2m.com

    • eu2.m2web.talk2m.com: Replaced by m2web.talk2m.com

    • in.m2web.talk2m.com: Replaced by in-1.m2web.talk2m.com

    • jp2.m2web.talk2m.com: Replaced by jp-1.m2web.talk2m.com

    • sg.m2web.talk2m.com: Replaced by sg-1.m2web.talk2m.com

    • uk1.m2web.talk2m.com: Replaced by m2web.talk2m.com

    • us4.m2web.talk2m.com: Replaced by us-e-1.m2web.talk2m.com

    • us5.m2web.talk2m.com: Replaced by us-c-1.m2web.talk2m.com

    • us6.m2web.talk2m.com: Replaced by us-e-1.m2web.talk2m.com

    • us7.m2web.talk2m.com: Replaced by us-w-1.m2web.talk2m.com

    • za2.m2web.talk2m.com: Replaced by za-1.m2web.talk2m.com

     

    The main M2web https://m2web.talk2m.com remains unchanged.

    If you whitelisted M2web servers from an IP level, you need to whitelist these new IP addresses:

    • 139.99.217.177

    • 18.230.252.76

    • 54.36.113.88

    • 79.137.11.244

    • 13.232.103.186

    • 13.114.27.70

    • 141.95.105.122

    • 52.74.70.80

    • 18.88.29.177

    • 3.18.254.81

    • 54.215.4.200

    • 13.245.130.51

    We don't expect any downtime during the maintenance. The switch will be performed automatically at 7AM (UTC).  The old domains will be deactivated at 9AM (UTC).  

  • Planned
    August 02, 2024 at 6:58 AM
    Planned
    August 02, 2024 at 6:58 AM

    Migration is confirmed to happen next Tuesday (2024-08-06).

    More detailed information about firewall requirements is available on this page: https://help.ewon.biz/ecatcher/help/en/talk2m-onsite-firewall-requirements.html

Aug 2024 to Oct 2024

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