Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

May 2024

No notices reported this month

Apr 2024

Network issue on Australian VPN server
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    T2M experienced a degradation of service between 19 April 2024 18:10 UTC & 22 April 2024 11:00 UTC.

    Because of degraded network connectivity quality on Australian server, impacted Ewon devices were temporarily rerouted to Singapore server.

Chinese VPN30 server is unavailable
  • Resolved
    Resolved

    A few Ewon devices located in China (on VPN30) experienced a degradation of service (network issues) between 18 April 2024 07:49 UTC and 22 April 10:30 UTC.

    Impacted services are: eCatcher, M2Web, DataMailbox.

  • Identified
    Identified

    T2M is experiencing a degradation of service since 18 April 2024 07:49 UTC.

    All active connections on this server are unavailable.

    User connections to VPN31 can also be impacted.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher, M2Web, DataMailbox.

Mar 2024

East US VPN Server #43 phased out. (maintenance)
  • Completed
    March 26, 2024 at 8:30 AM
    Completed
    March 26, 2024 at 8:30 AM
    Maintenance has completed successfully.
  • Planned
    March 26, 2024 at 8:00 AM
    Planned
    March 26, 2024 at 8:00 AM

    On Tuesday 26 March 2024 at 09:00 UTC (05:00 US ET), the VPN Server #43 (device.vpn43.talk2m.com) located in West US will be phased out and all Ewon devices connected to this server will be switched to a new VPN server (device.vpn56.talk2m.com).
    This operation will generate a short unavailability.
    The new VPN server (device.vpn56.talk2m.com) will use a new public IP address and therefore we would like to remind you to ensure that the Ewon Internet connections allow access to *.talk2m.com for seamless migration. To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained here below on this webpage).
    If you experience any problems after this maintenance, please do not hesitate to contact Support.

  • In progress
    March 26, 2024 at 8:00 AM
    In progress
    March 26, 2024 at 8:00 AM
    Maintenance is now in progress.
West US VPN Server #37 phased out.
  • Completed
    March 26, 2024 at 8:00 AM
    Completed
    March 26, 2024 at 8:00 AM
    Maintenance has completed successfully.
  • Planned
    March 26, 2024 at 7:30 AM
    Planned
    March 26, 2024 at 7:30 AM

    On Tuesday 26 March 2024 at 08:30 UTC (04:30 US ET), the VPN Server #37 (device.vpn37.talk2m.com) located in West US will be phased out and all Ewon devices connected to this server will be switched to a new VPN server (device.vpn55.talk2m.com).
    This operation will generate a short unavailability.
    The new VPN server (device.vpn55.talk2m.com) will use a new public IP address and therefore we would like to remind you to ensure that the Ewon Internet connections allow access to *.talk2m.com for seamless migration. To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained here below on this webpage).
    If you experience any problems after this maintenance, please do not hesitate to contact Support.

  • In progress
    March 26, 2024 at 7:30 AM
    In progress
    March 26, 2024 at 7:30 AM
    Maintenance is now in progress.

Mar 2024 to May 2024

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