Talk2m - Notice history

All systems operational

Operational

Germany - Operational

Italy - Operational

Rest of Europe - Operational

Operational

East US - Operational

West US - Operational

South America - Operational

Japan - Operational

India - Operational

China - Operational

Southeast Asia - Operational

Australia - Operational

South Africa - Operational

Notice history

May 2025

Network issue on Frankfurt VPN servers
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Our cloud provider notified us that incident closed at 28/05/2025 17:24 UTC on it's infrastructure.
    All devices are back online and Talk2M services properly working.

  • Monitoring
    Monitoring

    Talk2m experienced a degradation of service between on 28 may between 16h50 UTC and 17h00 UTC.

    Some latency and loss wereobserved on the Backbone of Limburg and Frankfurt or one of our provider. Because of degraded network performance on Frankfurt servers, devices connected to those server were disconnected. Devices immediately reconnected to the various servers andare back online.

    We are actively monitoring the situation.

Issue with Cosy+ registration
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There is an issue with Cosy+ registration.

    It seems it is currently failing with some devices.

    We are currently investigating this incident.

Apr 2025

Network issue on EU VPN62 server
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Talk2m experienced a degradation of service on 25 April 2025 between 21:45 CEST and 22:00 CEST.

    This was due to a network issue at the cloud infrastructure provider level.

Maintenance Operation Planned on VPN71 (Italy) - VPN Endpoint replacement
  • Completed
    April 23, 2025 at 6:48 AM
    Completed
    April 23, 2025 at 6:48 AM

    Maintenance is finished.

  • In progress
    April 23, 2025 at 6:00 AM
    In progress
    April 23, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 6:00 AM
    Planned
    April 23, 2025 at 6:00 AM

    A maintenance operation is planned on 23 April between 06:00am UTC and 07:00am UTC (08:00 - 09:00 CEST).

    A few short interruptions of services for customers connected to the Region VPN server VPN71 (Ecatcher and M2Web) are expected during the maintenance time window, as devices will be moved to another VPN Server.

    Some devices will be moved from VPN71 to VPN91.

    ⚠️ To avoid downtime or issues while remote accessing your devices, please make sure to update your firewall rules and whitelist the new IPs. During the migration, the old endpoint IPs will be replaced with the new ones.

    ✅ Learn more about the new IP endpoints for each region:

    Failure to adjust firewall records during this transition could lead to the disconnection of your devices.

    If you have any questions or need assistance, please do not hesitate to contact us through the HMS Support Portal.

VPN84 issue
  • Resolved
    Resolved

    This incident has been resolved.

    All devices are reconnecting. Some devices could take some time to get back online.

  • Monitoring
    Monitoring

    Issue has been identified. Services are restarting.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since 15 April 2025 07:40am UTC.

    VPN84 (Japan) is not reachable anymore.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher, M2Web, DataMailbox.

    In order to ensure service continuity, impacted Ewon devices have been temporarily rerouted to different VPN servers.

    If your Ewon device is not online on Talk2m, it might be due to local firewall policies preventing it from communicating with the substitute servers. The device will be back online when the infrastructure is completely recovered.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

Mar 2025

European VPN issues (Free accounts)
  • Resolved
    Resolved

    We see no additional network instability with Germany datacenters.

  • Monitoring
    Monitoring

    Analysis show we lost several servers, split across different providers in Germany for a few minutes.
    All services are back online. Some devices where disconnected during the incident and had trouble reconnecting for about 1 hour.
    All services nominals, we continue to monitor the situation.

  • Identified
    Identified

    The issue seems to be related one of our providers in Europe and devices are currently reconnecting. Engineering are assessing the situation.

  • Investigating
    Investigating

    Talk2m is experiencing a degradation of service since Mar 26, 2025 9:06 PM (GMT+01:00)

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: VPN,M2WEB

    We experience a sudden drop of connection to some of our European servers

Issue with Ewon Cosy+ registration in Talk2m
  • Resolved
    Resolved

    The issue preventing users from registering new Ewon Cosy+ devices in Talk2M has now been resolved.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    We are currently experiencing an issue preventing users from registering new Ewon Cosy+ devices in Talk2m.

    Our team is actively investigating the root cause and working on a resolution.

    We apologize for the inconvenience and appreciate your patience.

    Updates will be provided as soon as more information is available.

    Thank you for your patience and understanding.

Mar 2025 to May 2025

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