Talk2m - Notice history

Experiencing degraded performance

Degraded performance

Germany - Degraded performance

Italy - Degraded performance

Rest of Europe - Degraded performance

Degraded performance

East US - Degraded performance

West US - Degraded performance

South America - Degraded performance

Japan - Degraded performance

India - Degraded performance

China - Degraded performance

Southeast Asia - Degraded performance

Australia - Degraded performance

South Africa - Degraded performance

Notice history

Jun 2024

Maintenance Operation Planned on VPN51 (Europe)
  • Completed
    June 18, 2024 at 6:00 AM
    Completed
    June 18, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    June 17, 2024 at 3:00 AM
    In progress
    June 17, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    June 17, 2024 at 3:00 AM
    Planned
    June 17, 2024 at 3:00 AM

    A maintenance operation is planned on 17 & 18 June between 07:00am UTC and 10:00am UTC (05:00 - 08:00 CEST).

    A few short interruptions of services for devices connected to the European VPN server "VPN51" (Ecatcher and M2Web) could happen during the maintenance time window.

    To take full advantage of the global Talk2m infrastructure, please review the best practices related to ports and addresses used by Talk2m (as explained on this webpage).

    If you experience any problems after this maintenance, please do not hesitate to contact Support.

Issue with one german VPN server
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Root cause of incident identified. Engineers are working on solution.

  • Investigating
    Investigating

    T2M is experiencing a degradation of service since 13 June 2024 17:00 UTC.

    Due to some network issue on one of our VPN severs, devices have been routed to another one. Users might experience issues connecting to their devices.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher.

    In order to ensure service continuity, impacted Ewon devices have been temporarily rerouted to different VPN servers.

    If your Ewon device is not online on Talk2M, it might be due to local firewall policies preventing it from communicating with the substitute servers. The device will be back online when the infrastructure is completely recovered.

    To take full advantage of the global Talk2M infrastructure, please review the best practices related to ports and addresses used by Talk2M (as explained on this webpage).

May 2024

No notices reported this month

Apr 2024

Network issue on Australian VPN server
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    T2M experienced a degradation of service between 19 April 2024 18:10 UTC & 22 April 2024 11:00 UTC.

    Because of degraded network connectivity quality on Australian server, impacted Ewon devices were temporarily rerouted to Singapore server.

Chinese VPN30 server is unavailable
  • Resolved
    Resolved

    A few Ewon devices located in China (on VPN30) experienced a degradation of service (network issues) between 18 April 2024 07:49 UTC and 22 April 10:30 UTC.

    Impacted services are: eCatcher, M2Web, DataMailbox.

  • Identified
    Identified

    T2M is experiencing a degradation of service since 18 April 2024 07:49 UTC.

    All active connections on this server are unavailable.

    User connections to VPN31 can also be impacted.

    Engineers are working on the resolution of the issue at the moment. More details will follow.

    Impacted services are: eCatcher, M2Web, DataMailbox.

Apr 2024 to Jun 2024

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